Nuance - Healthcare Solutions

Flexible Dictation Interface
Clinicians have access to a powerful array of keypad controls that allow them to conveniently record, review, and edit dictations by medical record, account or job number.

ASP Architecture
Speech recognition servers are deployed in a secure data center, reducing customers’ upfront costs, simplifying maintenance, and enabling the software to draw upon the combined speech data of all customers to continually improve.

Sophisticated Speech Models
The eScription software rapidly applies multiple speech recognition models to clinicians’ dictations; these models are derived from a database of billions of words of dictation that is still growing.

Interprets and Formats Documents
The software’s powerful Interpretive Model interprets and formats clinicians' dictations, often determining what is meant for the report even if it is not exactly what is said.

No Explicit Clinician Training
When a new system is installed, clinicians dictate as usual and those early dictations are transcribed traditionally while the eScription platform builds speech models behind the scenes.

Learns from MT Corrections
The integrated transcription tools provide automatic, ongoing feedback that allows the background speech recognition to learn and improve.

Supports Voice Macros and Normals
Clinicians who make use of normals in their dictations can use voice macros to automatically insert their pre-defined content.

Secure Internet Access for In-house or Outsourced MTs
eScription provides a secure, internet-based transcription client that provides flexible work options for MTs – at home, at a healthcare facility, or at an MTSO facility whether domestic or offshore.

Productivity Tools for MTs
In addition to leveraging Microsoft Word shortcuts, eScription provides numerous ‘mouse-free’ keystrokes that let MTs quickly move around a document and make necessary changes.

Single Administrative Console
Administrators can manage all components of the eScription platform through a single console, allowing them to easily set up, manage and track the entire workflow from dictation through distribution. Comprehensive management reports help them monitor results and plan for improvement.

Paperless Signing Process
From a list of ‘unsigned’ or deficient records, clinicians can select a document, view the text, listen to the audio, edit the document if necessary, and electronically sign the document, all via a secure online interface.

Distribute Documents Where They Are Needed
The eScription software provides configurable document distribution via print, fax, or email and can be integrated with your organization’s enterprise-wide systems or EMR.

eScription Platform Components

• Digital Voice Capture
  Clinicians dictate over the telephone or through a digital recording device, and can take advantage of a variety of features that streamline the dictation and transcription workflow.
• Background Speech Recognition
  The software’s sophisticated speech models interpret and format dictations into high-quality draft documents with the primary goal of significantly improving MT productivity and thereby reducing transcription costs. Based on corrections from MTs, the models continually improve, resulting in better drafts over time.
• Transcription Tools
  eScription’s transcription tools enable MTs to efficiently edit draft documents, often doubling productivity over traditional transcription. Supervisors use priority rules, audit trails, user access rights, and other features to ensure high quality and fast turnaround time of completed documents.
• Clinician Access and Electronic Signature
  With eScription, clinicians can securely review, revise, and electronically sign documents from remote locations via the Internet. eScription helps your organization streamline clinician workflow to improve patient care.
• Automated Document Distribution
  The eScription platform provides automatic, flexible distribution of completed documents through network printers and fax machines at your healthcare facility.

Case studies

• Carle Clinic Increases Transcription Volume While Decreasing Costs Using eScription Software for Computer Aided Medical Transcription
• Brigham and Women’s Hospital Decreases Costs and Improves Management of Transcription Services with eScription Software
• Beth Israel Deaconess Medical Center uses eScription Software to Keep Pace with the Challenges of Paperless Medical Records
• Poudre Valley Health System Realizes the Rewards of Upgrading to Background Speech Recognition from eScription
• Health Alliance Turns Around a Transcription Problem with eScription Platform for Computer Aided Medical Transcription

Datasheet

• eScription

At Nuance, we know that no two healthcare organizations are exactly alike, and that every situation demands a unique approach founded on best practices and industry experience. What integrations does your system require? What staffing issues do you face? What report distribution options do you need? How are your MTs organized and managed? How are your clinician groups structured? We'll explore questions like these to create and support a solution that works for you. With every customer deployment, Nuance provides:

Installations
From the first kick-off meeting through the day-to day implementation tasks, your project managers will work through a carefully-crafted installation process to meet project milestones while minimizing disruption to HIM staff and dictating clinicians. We help define a roll-out strategy that is right for your organization.

Training
Nuance's professional trainers use proven adult learning methodologies to ensure knowledge transfer. The process includes our core curriculum of hands-on instruction for new customers as well as ongoing, continuous training programs. eScription University offers open enrollment courses available both over the web and in the classroom. All courses are designed to improve productivity and provide valuable return on your investment.

Customer Support and Account Management
After go-live, eScription Customer Support and Account Management takes over the day-to-day support, upgrade, and add-on needs of each customer, building close, long-term relationships with you in the process. Every individual on the eScription support team has a solid understanding of the medical transcription process and a strong technical background, allowing us to respond quickly to any of your day-to-day issues, questions or requests.

Email Support:
Please email support@escription.com for assistance with most problems.

Phone Support:
Please call us at 781 455-8900/217 or 781 726-8174.

Nuance understands that a technology solution is only part of the solution. To help our customers maximize the results they can achieve with our products, we offer first-class services through the deployment process and beyond.

eScription MTSO Alliance

Many healthcare organizations require outsourced transcription services in conjunction with eScription computer aided medical transcription (CAMT) software either to supplement in-house transcription departments or to provide service when no in-house group exists. MTSOs that are part of the Alliance have the most experience using the eScription platform, and meet performance criteria for our mutual customers in areas of productivity, training, and customer service.

The following organizations are members of the eScription MTSO Alliance.